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Please visit Dealers to find an authorized dealer near you.
Please visit Manuals & Literature if you would like a product brochure mailed to you.
Please send a letter with your name, address, model of camera, binocular or scope and a check for $6.00 per owner's manual to the following address: PENTAX Imaging Company, Attn: Literature Department, 600 12th Street, Suite 300, Golden, CO 80401. Please specify the exact product manual that you need.
Please write or call us at the address below:
PENTAX Imaging Company
Attn: Customer Service Department
600 12th Street, Suite 300
Golden, CO 80401
1-800-877-0155
(Monday-Friday 7:30am-4:30pm, Mountain Standard Time)
Contact Us
Sending your PENTAX camera or binoculars to us for evaluation is an easy process. You do not need a return authorization number or other special arrangements prior to shipping. The general procedure is as follows:
Please write down the serial number of your camera, binoculars, lens, etc. for your records, then carefully package your equipment with adequate packing material and ship to the following address:
PENTAX Imaging Company Attention: Service 16163 West 45th Drive, Unit H Golden, CO 80403
Please include a note with the following information in your package: - Your name - Your shipping address - Your telephone number with area code - A brief description of the problem (to help our technicians diagnose and repair your equipment in a timely manner) - Any related accessories (everything sent will be returned to you) - Anything else you feel pertains to the problem (e.g. print or negative examples that illustrate your problem… if applicable)
If your equipment is under warranty, either factory (1 year from the date of purchase) or extended, please include a photocopy of any paperwork that may indicate your warranty status (e.g. copy of dated sales receipt, warranty card, credit card statement, canceled check, etc.). We will then repair and return your camera to you at no charge, provided the problem is due to a factory defect and nothing has been found to void the warranty (e.g. impact damage, abuse, liquid or sand damage, etc.).
If your equipment is beyond warranty, we will examine it and mail you a free written estimate. If you approve the estimate, either by phone with a Visa/Mastercard/Discover or by sending us a check/money order, we will proceed with the repair. If you refuse the estimate, the camera will be returned to you without charge
Many of these error codes won't be found in your user's manual. Rather, they are technician's codes, and they will aid the technician in the diagnosis and subsequent repair of your camera. They can sometimes mean different things in different situations, but they usually mean you should return your camera to us for repair evaluation.
The following list might assist you in understanding the general nature of some of our different error codes:
E: "E" often indicates a film jam. This code can appear when the film is inserted incorrectly, when the batteries are changed in the middle of a roll of film, if you are using defective film, etc. If "E" appears in your camera's information display, try to rewind your film manually (see your user's guide for instructions on how to activate your mid-roll rewind function), and try a different roll. If this problem keeps occurring, you might need to send the camera to us for repair.
E3, E7, E37: These codes often signal a problem with your shutter mechanism.
E9, E93-E97: These codes may indicate a problem with your zoom lens.
H0-H9: These H codes can also identify a problem with your camera's shutter.
U1-U9: These U codes may also indicate a problem with your camera's zoom lens.
There are various shops throughout the United States that may be able to repair your equipment. These independent repair technicians are fully trained and authorized by PENTAX U.S.A., Inc., and they will honor any PENTAX USA new product warranty. A list of these shops can be found on our Service Center page. Please note that it is always best to call the shop you have selected prior to sending your equipment to make sure they are trained and capable of repairing your specific product.
Until recently, we provided service on some discontinued cameras, lenses, and accessories that are 15 to 20 years old. However, because parts for many older products are no longer manufactured, we can no longer service certain items. A list of these products can be found on our Products No Longer Serviced page.
You are certainly welcome to send your camera to us for evaluation and cleaning. In fact, we recommend that a camera be cleaned and tested every few years in order to maintain proper operation throughout its life… even if the camera is not currently malfunctioning. Since we base our estimates on the level of service required by the camera, we ask that you please send your camera to us for a free, no obligation estimate.
We won't know exactly what the cost will be to repair a malfunctioning camera until we have the opportunity to inspect it. For any given error, there may be any number of causes. We would therefore need to isolate these causes, then prepare your estimate accordingly. On the other hand, our estimates are provided to you at no charge, and you are under no obligation to them. If you cannot afford the quoted amount at the time of estimate, or otherwise feel your money would be better spent on the purchase of a new PENTAX camera, simply let us know, and we will send your camera back at no additional cost.
Maybe not. SLR cameras have a maximum flash sync speed, and the black bar that you are seeing is probably a result of setting the shutter speed faster than the maximum allowable for flash photography.
During flash photography, the shutter will open, the flash will fire, and the shutter will then close completing the exposure. However, if the shutter speed is set too fast, the shutter will open, and the flash will then fire while the shutter is already starting to close. The black bar is therefore a photograph of the shutter blade itself! To correct this, simply set the camera's shutter speed to the recommended flash sync speed or slower for flash photography. If this does not work, please contact the PENTAX Imaging Company Customer Service Department 1-(800) 877-0155. (Monday-Friday 7:30am-4:30pm, Mountain Standard Time) for further information.
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